Issues Tracing System Help

Issue Tracking System Help

Issue Tracking System Administrator's Guide

Setting Up the Issue Tracking System

Uninstalling Issues Organizer

Run ITSSetup.exe program to uninstall Solid Graphics Issue Organizer Issue Tracking System (ITS). If ITS is installed on the your computer then you can locate the ITSSetup .exe program from your system's Start menu. Click on 'Start' button located on your system's taskbar, then click on 'Programs', then on 'Issues Tracking System', then on 'Uninstall Issues Tracking System' menu item.

You have to be member of Administrators group in order to uninstall the Issue Tracking System.

Uninstallation Options

You choose your ITS uninstallation options depending whether you want to install the Issue Tracking System on the computer again in the future and whether you want to preserve your existing issues records. For example when you just want to change location of ITS binary and ASP & HTML files then you might do it by uninstalling ITS and then installing it again into different folders.

Delete Issues Tracking System files option

This option is always checked and not modifiable and will cause Issue Tracking System binary, ASP and HTML files to be deleted from the computer.
Clean ITS products / product categories records option

If you want to install the Issues Tracking System (ITS) on the computer again and to use your current products / product categories settings for the new installation then uncheck this option. When you install the ITS on the computer again then ITS setup will use present ITS product / product categories information in the new installation without need to re-type it.

If you check this option then current ITS products / product categories settings will be uninstalled and their settings lost.
Unregister ODBC Data Sources used by Issue Tracking System option

If you want to keep ODBC Data Source used by Issues Tracking System (ITS) after you uninstall the ITS then uncheck this option. For example if you want to install ITS on the computer in future again you might want to keep ITS ODBC Data Sources together with your product / product categories settings.

If you check this option then ODBC Data Source currently used by ITS will be uninstalled and their settings lost.
Delete Database files used by Issue Tracking System option

If you want to keep existing ITS installation's database files then uncheck this option. ITS uninstallation will then not delete database files used by ITS ODBC Data Sources. You might want to keep these files if you want to keep your issues records or if you plan to install ITS on the computer again in the future with it's current databases.

If you check this option the Database Files used by ITS (only MDB (Microsoft Access) files) will be deleted from your computer.
Unregister Issue Tracking System License from the computer

If you check this option then current ITS license key will be deleted from the computer.

Uncheck this option if you want to keep ITS license key on the computer. For example if you want to install ITS on the computer again in future then when you uncheck this option during uninstallation then next ITS installation will automatically use current ITS license key without need to retype it.