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Issue Tracking System (ITS)
maintans database of it's users
. This database is
used for users authentication and authorization purposes.
You have to be a member of ITS administrators in
order to add new user into the ITS, or at least one of
groups you belong into must have right to manage
users
.
When adding an user profile for
ITS product / product category, it is important
to realize whether you are adding completely new
user to the Issue Tracking System, or you
want to specify an existing user as product /
product category user. If you are adding a new
user then use Add
New User Page to add new user. If you want
to specify existing Issue Tracking System
user as user of particular ITS product, use User
Profile Update page to update user's profile for
particular product / product category.
Please, see the 'Add New User' Page
documentation for more detailed
information about how to add an ITS user.
Issue Tracking System Databases
Overview
 Issues Tracking
System (ITS) allows to track issues of
multiple products / product
categories. For performance scalability
reasons ITS keeps issues data for each product
/ product category in separate Issues Database (each
of them might be located on different server).
ITS uses single Users Database to keep
information about all ITS users on single place.
Having just one Users Database allows to
share user data, such as login id, password,
e-mail address in one place, so just one login is
needed to use multiple ITS products / product
categories. Also, when changing information
such as e-mail address or password, this
information needs to be changed just once, instead
of for each product, as it would be when each
Issues Database would contain it's own
user data.
To allow to define
different user roles for each product
/ product category, each Issues
Database contain also it's User
Data. User Data of the
Issues Database defines subset of users
from the Users Database and user
roles
for each user from the subset. This allows to define
different user roles for each product /
product category.
For example an user might be
a developer for
one product
and the same user might be just product end-user of another
ITS product.
See Also
'Add New User' Page,
'User Groups Rights' Page,
User Profile Update Page,
Logging into ITS
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